Khanlari, Amir, Iran, Islamic Republic of
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Journal of Human Sciences Vol. 5 No. 2 (2008) - Physical Education and Sport Sciences
Customer loyalty in the sport services industry: the role of service quality, customer satisfaction, commitment and trust
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Journal of Human Sciences Vol. 7 No. 1 (2010) - Behavioral Sciences
Customer relationship management maturity model (CRM3): A model for stepwise implementation
Abstract PDF