Kaya, A., and M. Esen. “A Research on Satisfaction Survey of Public Services With Regard to Aliaga city’s people<p≫Aliağa Kent halkının Kamusal Hizmetler Memnuniyet araştırması”. Journal of Human Sciences, vol. 13, no. 3, Dec. 2016, pp. 5122-35, https://www.j-humansciences.com/ojs/index.php/IJHS/article/view/3902.