Kayabaşı, A., B. Çelik, and A. Büyükarslan. “The Analysis of the Relationship Among Perceived Electronic Service Quality, Total Service Quality and Total Satisfaction in Banking Sector”. Journal of Human Sciences, vol. 10, no. 2, Sept. 2013, pp. 304-25, https://www.j-humansciences.com/ojs/index.php/IJHS/article/view/2659.