Sohrabi, B., Haghighi, M. and Khanlari, A. (2010) “Customer relationship management maturity model (CRM3): A model for stepwise implementation”, Journal of Human Sciences, 7(1), pp. 1–20. Available at: https://www.j-humansciences.com/ojs/index.php/IJHS/article/view/802 (Accessed: 28April2024).