KAYABAŞI, A.; ÇELIK, B.; BÜYÜKARSLAN, A. The analysis of the relationship among perceived electronic service quality, total service quality and total satisfaction in Banking sector. Journal of Human Sciences, [S. l.], v. 10, n. 2, p. 304–325, 2013. Disponível em: https://www.j-humansciences.com/ojs/index.php/IJHS/article/view/2659. Acesso em: 3 may. 2024.