The relationship among academic expectations, academic satisfaction and career planning: The sample of tourism undergraduate students<p>Akademik beklenti, akademik memnuniyet ve kariyer planlaması ilişkisi: Turizm lisans öğrencileri örneği

Authors

  • Mahmut Demir Süleyman Demirel University
  • Şirvan Şen Demir Süleyman Demirel University

Keywords:

Tourism undergraduate education, Academic expectations, Academic satisfaction, Career planning, Turizm lisans eğitimi, Akademik beklentiler, Akademik memnuniyet, Kariyer planlaması

Abstract

Higher education institutions have an important role in the career planning of individuals. But, student selection examinations is the most important factor for their choosing school and directly or indirectly affect their career choices, and their expectations and satisfaction levels can cause positive or negative results. In term of 2013-2014, data for this study were collected from the students of thefourthgradestudents intourism undergraduateeducation at state universities in Turkey. The purposes of this study was to compare the academic expectations from the institutions and satisfaction levels of the students with regard to academic services provided by their university and examine the relationship between expectation and satisfaction levels of the students and their career planning. Questionnaire for this study was developed from prior research and published scales on a 5-point Likert-type which was based on three dimensions. Through conducting a face-to-face interview, a total of 583 questionnaires were collected from students. PASW was used to analyze the data that includes various statistical tools such as factor analysis, correlation analysis and regression analysis. As a result, the findings indicate that expectation and satisfaction levels have a negative correlation with each other, and these two factors have positive influence on career planning.

 

Özet

Yükseköğretim kurumları, bireylerin kariyer planlamasında önemli bir yere sahiptir. Ancak, yükseköğretime giriş sınavının okul seçiminde en önemli faktör olarak görülmesi, bireylerin kariyer tercihlerini doğrudan ya da dolaylı olarak etkilemekte ve bu durum onların beklenti ve memnuniyet düzeylerine bağlı olarak olumlu ya da olumsuz sonuçlar doğurabilmektedir. Türkiye’deki kamu üniversitelerinde 2012-2013 eğitim öğretim yılında, turizm lisans eğitimi alan dördüncü sınıf öğrencilerini kapsayan bu araştırmanın amacı, kurumlarından akademik beklentileri ile onlara sağlanan akademik hizmetlerden memnuniyet düzeylerini karşılaştırmak ve kariyer planlaması ile ilişkisini ortaya koymaktır. Konuyla ilgili literatürden yararlanılarak, beklenti, memnuniyet ve kariyer planlamasına yönelik beşli Likert türü bir anket formu oluşturulmuştur. Yüz yüze görüşme yöntemi ile 583 adet anket formu toplanmıştır. Verilerin analizinde PASW istatistik programı kullanılarak değişkenlere faktör analizi, korelasyon ve çoklu regresyon analizi uygulanmıştır. Sonuçta, bireylerin beklentileri ile memnuniyet düzeylerinin ters yönlü bir ilişkisi olduğu, aynı zamanda bu iki temel faktörün kariyer planlamasını etkilediği bulgusuna ulaşılmıştır.

Downloads

Download data is not yet available.

Metrics

Metrics Loading ...

Author Biographies

Mahmut Demir, Süleyman Demirel University

He is Associate Professor of Tourism in the Department of Tourism and Hospitality Management, Suleyman Demirel University, Isparta, Turkey. He has BBA (Çukurova Un.), MBA and PhD (Dokuz Eylul Un.) in Tourism Management.

Şirvan Şen Demir, Süleyman Demirel University

Assoc. Prof. Dr., Süleyman Demirel University, Faculty of Economics and Administrative Sciences, Tourism Management

References

Alessandri, S. W.,Yang, S., &Kinsey, D.F. (2006). An Integrative Approachto University Visual Identity and Reputation. Corporate Reputation Review,9/4, 258-270.

Appleton-Knapp, S. L.,&Krentler, K.A. (2006). Measuring Student Expectations and Their Effects on Satisfaction: The Importance of Managing Student Expectations. Journal of Marketing Education, 28/3, 254-264.

Betts, J.,&Morell, D. (1999). The Determinants of Undergraduate Grade Point Average: The Importance of Family Background, High School Resources, and Peer Group Effects. The Journal of Human Resources, 34/2, 268-293.

Bjorklund, S.A.,Parente, J.M., &Sathianathan, D. (2004). Effects of Faculty Interaction and Feedback on Gains in Student Skills..Journal of Engineering Education, April, 153-160.

Bolen, K.J. (2010). Assessing the Impactof Diversity Courses in Student-Faculty Interactions, Critical Thinking and Social Engagement. Unpublished Dissertation of Doctorate, University of Southern California, California.

Clark, R.,Walker, M., &Keith, S. (2002). Experimentally Assessing the Student Impacts of Out-Of-Class Communication: Office Visits and the Student Experience. Journal of College Student Development, 43/6, 824- 837.

Demir, M. (2010). Duygusal Zekanın İnsan Kaynakları Seçimindeki Etkisi: Konaklama İşletmelerinde Yöneticiler Üzerine Bir Araştırma. Uluslararası İnsan Bilimleri Dergisi, 7/1, 1066-1081.

Demir, Ş.Ş. (2013). “Beklenti, Algılanan Kalite-Değer ve Memnuniyet İlişkisi: Turizm Lisans Öğrencileri Üzerine Bir Uygulama”. Uluslararası İnsan Bilimleri Dergisi, 10/1, 307-324.

Douglas, J., Douglas, A., & Barnes, B. (2006). Measuring Student Satisfaction at a UK University. Quality Assurance in Education, 14/3, 251-267.

Ekinci, C. E.,& Burgaz, B. (2007). Hacettepe Üniversitesi Öğrencilerinin Bazı Akademik Hizmetlere İlişkin Beklenti Ve Memnuniyet Düzeyleri. Hacettepe Üniversitesi Eğitim Fakültesi Dergisi,33, 120-134.

Emanuel, R.,& Adams, J.N. (2006). Assessing College Student Perceptions of Instructor Customer Service Via the Quality of Instructor Service to Students (QISS) Questionnaire..Assessment & Evaluation in Higher Education,31/5, 535-549.

Hallock, D., Satava, D., & LeSage, T. (2003). An Exploratory Investigation of the Potential Relationship Between Student Learning Styles, Course Grade, Cumulative Grade Point Average And Selected DemographicsIn On-LineUndergraduate Business Courses. Management Research News, 26/1, 21-28.

Jones, E.B., & Jackson, J. D. (1990).College Grades and Labor Market Rewards. Joumal of Human Resources, 25/2, 253-266.

Kuh, G. (1995). The Other Curriculum: Out-Of-Class Experiences Associated With Student Learning and Personal Development.. Journal of HigherEducation, 66/2, 123-155.

Lundberg, C.A.,&Schreiner, L.A. (2004). Quality and Frequency of Faculty-Student Interaction As Predictorsof Learning: An Analysis by Student Race/Ethnicity. Journal of College Student Development, 45/5, 549-565.

Nelson, R. (2003). Student Efficiency: A Study on the Behaviorand Productive Efficiency of College Students and the Determinants of GPA. Issues in Political Economy, 12, 32-43.

Palihawadana, D., & Holmes, G. (1999). Modelling Module Evaluation in Marketing Education”.Quality Assurance in Education, 7/1, 41-46.

Paramewaran, R., & Glowacka, A.E. (1995). University Image: An Information Processing Perspective. Marketing for Higher Education, 6/2, 41-56.

Pasternak, R. (2005). Choiceof Institutionsof Higher Education and Academic Expectations: The Impact of Cost-Benefit Factors. Teaching in HigherEducation, 10/2, 189-201.

Ramos, M. (1993). Evaluation, Recognition, and Reward of Academic Advising. Ed.: Margaret King. Academic Advising: Organizing and Delivering Services for Student Success, 63-74. San Francisco: Jossey-Bass.

Raushi, T. (1993). Developmental Academic Advising. Ed.:Margaret King. Academic Advising: Organizing and Delivering Services for Student Success, 5-20. San Francisco: Jossey-Bass.

Russell, M. (2005). Marketing Education: A Reviewof Service Quality Perceptions Among International Students. International Journal of Contemporary Hospitality Management, 17/1, 65-77.

Soedijati, E.K.,& Pratminingsih, S.A. (2011). The Impacts of Marketing Mixon Students Choice of University Study Case of Private University in Bandung, Indonesia”. 2nd International Conference On Business And Economic Research (2nd ICBER 2011) Proceeding, 2124-2131.

Srikanthan, G.,&Dalrymple, J.F. (2002). Developing a Holistic Model for Quality in Higher Education. Quality in Higher Education, 8/3, 215-224.

Vidaver-Cohen, D. (2007). Reputation Beyond the Rankings: A Conceptual Framework for Business School Research.Corporate Reputation Review, 10/4, 278-304.

Willinsky, J. (2005). JustSay Know? SchoolingtheKnowledge Society. EducationalTheory, 55/1, 97-111.

Downloads

Published

2016-01-04

How to Cite

Demir, M., & Demir, Şirvan Şen. (2016). The relationship among academic expectations, academic satisfaction and career planning: The sample of tourism undergraduate students&lt;p&gt;Akademik beklenti, akademik memnuniyet ve kariyer planlaması ilişkisi: Turizm lisans öğrencileri örneği. Journal of Human Sciences, 13(1), 46–59. Retrieved from https://www.j-humansciences.com/ojs/index.php/IJHS/article/view/3537

Issue

Section

Tourism