İstanbul Youth and Sport Management’s employees react the new system of total quality management

Abstract

The research is about, how the İstanbul Youth and Sport Management’s employees react the new system of Total Qualıty Management. The fourty-one questıonare survey used on employees whose work in İstanbul Youth and Sport Management. Results show that, employees said an institution not a school. On survey, used eighty-nine male and twenty-one female of total one hundred and ten employees and four factors of Total Qualıty Management effects the employees. These four factors are: 1. Leadership, 2. Develop of employee’s work and join their work, 3. Relationship with the organizations who work together, 4. Customers come first in the organization. Differences in approaching to the  total  quality  management among  the  employees in an institution has been analized  according  to their  age group, working period  in that  institution,  their status,  title,  position  and  educational level. To indicate  the variation in approaching to the total quality management among the employees, data  taken by  the survey  result has been recorded in SPPS 13 programme and diagonal ( crosswise) table, frekans (periodicity)  and ki kare  comparisons have been  applied. Our survey ( research , questionnaire, analysis ) results show certain difference that  approach to the  total  quality of management among the  employees in an  institution has  varied  according  to their age, qualifications, working period in that  institution, skills  and their  educational  level.